Thank you for allowing Superheroes Moving and Storage to handle your moving needs. We strive to provide excellent customer service and a stress free moving experience. One of our main goals is to move everything safely and without causing any loss or damage. But we all know that unfortunate things can sometimes happen. Should you encounter such a situation, don’t worry we are always here to help you. If there were any damages incurred during your move please follow the instructions below:
Step 1
Prepare a claim letter and send it to Claims@superheroesmoving.com
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Date, origin, and destination of your move. Include your full name and mailing address.
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Name of the job foreman
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Request Number or B/L Number.
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Copies of any documents, or receipts pertaining to your claim.
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List separately all damaged items.
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Describe the damage or damages.
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Attach pictures of the damaged item or items.
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Estimated weight of the items which were damaged
* Please do not dispose or repair your items as all damaged items are subject to an inspection prior to us processing your claim.
Step 2
As soon as we receive your claim, we will acknowledge it and have a claims adjuster contact you as soon as possible. To check the status of your existing claim you can call us at any time. (253)-328-1012
Step 3
After reaching an agreement with a customer on how to settle a claim we will either:
a) Pay for the damaged items (based on a type of valuation the customer choose originally)
or
b) Replace the item with a similar item. Or repair the damaged item (if it’s possible).
We always give our customers options so that any claim can be resolved to our customer’s satisfaction. Keep in mind that there are limitations on what is covered so please make sure you read any of the documents and/or contracts regarding the type of valuation and the terms of what is and isn’t covered.
